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Privacy & Terms Policy

Privacy Policy

At GoKazi Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Full name
  • Phone number
  • Email address
  • Location details
  • Rental dates and service preferences
  • Any information submitted through booking or contact forms

2. How We Use Your Information

Your information is used to:

  • Process and manage car rental bookings
  • Contact you regarding reservations, confirmations, or inquiries
  • Improve our services and customer experience
  • Respond to customer support requests
  • Comply with legal and regulatory requirements

3. Data Protection & Security

We take reasonable measures to protect your personal information from:

  • Unauthorized access
  • Loss, misuse, or disclosure

Access to your data is limited to authorized personnel only.

4. Sharing of Information

GoKazi Ltd does not sell or rent your personal data to third parties. Information may only be shared when:

  • Required by law
  • Necessary to deliver a service you requested
  • Authorized by you

5. Cookies & Website Tracking

Our website may use cookies to:

  • Improve site functionality
  • Analyze website traffic
  • Enhance user experience

You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Request corrections or updates
  • Request deletion of your information, where applicable

7. Policy Updates

GoKazi Ltd may update this Privacy Policy from time to time. Changes will be posted on this page.

8. Contact Us

If you have questions about this Privacy Policy, please contact us through our official communication channels.

Terms & Conditions

Effective Date: [Add Date]

By accessing or using GoKazi Ltd’s website and services, you agree to the following Terms & Conditions.

1. Rental Eligibility

To rent a vehicle from GoKazi Ltd, you must:

  • Be legally eligible to enter a binding contract
  • Provide valid identification and required documentation
  • Meet any age or licensing requirements applicable

2. Booking & Payments

  • All bookings are subject to availability
  • Rental fees must be paid as agreed before or during vehicle pickup
  • Prices may vary depending on vehicle type, duration, and service selected

3. Vehicle Use

  • Vehicles must be used responsibly and for lawful purposes only
  • The renter is responsible for the vehicle during the rental period
  • Unauthorized use, misuse, or subleasing is strictly prohibited

4. Cancellations & Modifications

  • Booking cancellations or changes must be communicated in advance
  • Cancellation fees may apply depending on timing and service type

5. Liability & Responsibility

  • GoKazi Ltd is not responsible for loss of personal belongings left in the vehicle
  • The renter may be held liable for damages, fines, or violations incurred during the rental period

6. Chauffeur & Driver Services

  • Chauffeur services are provided by trained professionals
  • Clients are expected to maintain respectful conduct toward drivers
  • Any abuse or misconduct may result in service termination

7. Service Limitations

GoKazi Ltd reserves the right to:

  • Refuse service where terms are violated
  • Substitute vehicles of similar class if necessary
  • Modify or discontinue services without prior notice

8. Governing Law

These Terms & Conditions are governed by the laws of Kenya.

9. Updates to Terms

GoKazi Ltd may revise these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.